TICKETING FAQs

WILL I BE ASKED FOR ID?

All customers will be asked to provide ID before entry into the venue which will be scanned before entry. If you’re lucky enough to look younger than 18 please be prepared to prove your age at any time with valid identification. If you do get asked for ID please don’t be offended.

SCANNET

Will you Scan my ID on admission?

You are not obliged to permit us to scan your identification through Scannet; however, we retain the management’s right to refuse entry.

WHAT FORMS OF ID CAN I USE?

We will only accept a UK photo card driving licence, passport, or PASS identification card bearing the PASS hologram. In conjunction with local authority guidance, we operate an ID seizure policy whereby any false ID will be confiscated and handed over to the police. For more information on The National Proof of Age Standards Scheme (PASS) please visit their website at www.pass-scheme.org.uk.

WILL I BE REFUSED ENTRY?

The club’s management reserves the right to refuse admission. If you’re old enough, look the part and act the right way then you’ll be welcomed to the club. Ultimo Hombre encourages people drink responsibly, so we reserve the right to refuse admission or service to customers who are, or appear to be, intoxicated.

WILL I GET A REFUND ON PREPAID TICKETS/PACKS IF I HAVE BEEN REFUSED ENTRY?

All tickets & packages are non-refundable.

WILL I BE SEARCHED?

You will be searched. We run a 100% search policy, in the interest of customer safety. We operate a zero tolerance policy on drugs and anyone suspected of taking or dealing in drugs will be searched and ejected from the venue. In instances where drugs are found customers will be detained and the matter will be reported to the police.

I’VE LEFT AN ITEM IN THE CLUB, WHAT DO I DO NEXT?

If an item is found in the club or left in the cloakroom and not collected we’ll endeavour to store the item until it is claimed, within a reasonable timeframe. If you’ve lost an item please send us a message via the “Contact Us” link with as much detail about the item as possible, where it was left (if you’re aware) and when. The more detail you give us the easier it is for us to attempt to locate your item.